How to Conduct an ERP Post Implementation Audit
In its 2016 ERP Report, Panorama Consulting indicated that 36% of businesses surveyed did not know whether their ERP project was a success. This lack of project visibility is attributed in part to the absence of post implementation audits, which are used to measure success and ROI. Performing an audit helps to evaluate whether project objectives were met and identify next steps that will leverage your business investment. What actions during a post implementation audit bring insight to future improvement strategies?
Assess adoption and business impact
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Once a company achieves go-live with its Enterprise system, it’s important to monitor new process adoption and impact on business performance. Trek Global helps its clients with the process of comparing and assessing baseline and post-implementation performance measures. A gap analysis is useful for comparing expected deliverables versus project results. It’s also important to consider employee transition to the new system. Our methodology incorporates steps for effective knowledge transfer and overall support to change management. As you examine whether new processes are being followed, you will identify areas in which employees could benefit from additional or ongoing training.
Consider satisfaction of stakeholders
Query your stakeholders, including employees, managers, the IT department, customers and vendors. Are they satisfied with the new system? How has the system impacted your customers’ and vendors’ interactions with your business? Look for specific comments that can guide future direction as well as an overall assessment.
Identify opportunities for improvement
What requests have been made by stakeholders following go-live? Also, consider how your system will facilitate your company’s long-term vision. The marketplace and business environments change over time. With Trek Cloud ERP, you have control over your system’s configuration and can adjust the technology to match your changing business goals.
Review costs versus benefits
Once you have completed a comprehensive review of your project, it’s time to analyze actual versus projected costs and benefits. Projected versus actual costs is an issue addressed by Panorama in its 2016 ERP Report. They indicate that cost overruns is one of the most common problems with ERP implementations. We know that many ERP providers charge additional fees for separate modules and add-ons. It’s one of the primary reasons cost overruns occurs. With Trek Cloud, your risk of cost overruns is substantially reduced because the system is all-inclusive: there are no separate modules or add-on features to buy. We know how intertwined your business processes are, which is why we provide a comprehensive system to all our customers.
What if your project failed to meet expectations?
The outputs of your post implementation audit will serve as a benchmark for assessing progress and determining future direction. If your project has failed to meet the expectations of your stakeholders, it’s not too late to seek help from a qualified ERP consultant. Trek Global has effectively stepped in to help companies that struggled with ERP implementations. Contact us to learn more about our proven methodology that leads companies to success.