e-Retail and Web Store Integration
About the Company
This company has a long and successful history in the San Francisco Bay area, selling baskets manufactured offshore and imported to the United States. In response to the growing Internet market, they have created two thriving web stores. This company represents the classic e-retailer: purchasing and shelving products for re-sale to both online and telephone customers.
The Challenge
The company needed a more efficient way to manage the heavy volume of contacts, data, sales and shipments generated by their successful web stores, to increase profitability.
The Solution
Trek Global helped the company create a fulfillment and accounting system that could automate current manual processes including order fulfillment and inventory management.
The Process
Because they had already achieved excellence with their web stores, this online retailer did not want to change their web stores services provider. Instead, the e-retailer wanted a software system that could be integrated with their existing online store fronts, and that would be able to capture the more than 1,000 orders placed by customers each day. The company also needed to automate their manual accounting, warehousing and fulfillment processes.
The Trek Global team, using open source ERP and the Trek Global Guided Implementation, partnered with the company to create a best-fit solution. The Trek Global Guided Implementation provided training in the use and auditing of the new system, reducing the risks associated with implementation and go-live. Choosing open source software resulted in a significant cost savings, which allowed the company to invest in additional automation, including:
- High-speed order import via web services
- Credit card processing
- Automatic payment allocation to invoice
- Complex shipping algorithms to combine multi-unit shipments into the most economical packaging
The Result
Trek Global levered the advantages of open source ERP to support this successful company's needs for meeting high-volume demands effectively. The client has been able to preserve the success of their web store investment and user experience, while enjoying the power and efficiency of ERP’s connected and automated accounting, order management and shipping processes.